FAQs


How can I track my order? Shipping details are dispatched when your order is shipped. Tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email. If 48 hours have passed and you're still unable to track your order, please contact us.

When checking on the status of my order I see a "Processing" notice. What does this mean? "Processing" means your order is undergoing preparation for shipment. Changes to your order cannot be made during this time.

How can I find out when my backordered/preordered items will be shipped? Preorder/backorder products will have a notice above the Add to Cart/Pre-Order button indicating approximate/expected shipping dates. Once we receive the item, it is shipped next business day. You will receive an E-mail notification when the items have shipped.

Can I cancel my order? Pending any security holds, orders are transmitted directly to our warehouse for immediate processing and packaging for shipment so that we can get your orders out to you as soon as possible; as such, orders can only be canceled within 30 minutes after being placed. If you cancel your order, your order will be processed for refund which may take up to 10 days for your bank or card issuer to make your funds available to you again.

How long does it take to process my refund/return? Returns for refund are processed within 5 business days of receipt of your return. Returns for exchange are processed within 3 business days of receipt.

The price has changed since I ordered. Can I get a refund/difference? As an online business our prices change in response to stock and demand from customers. In this case we will not refund the difference.

I received an incorrect item! We sincerely apologize, we want to sort out any issues with incorrect items right away for you. Please contact us at orders@pinnkl.com with the order number and the incorrect item's name and number, so that we may work to rectify the error as soon possible.

I signed up to the newsletter and received a coupon code, but it doesn't work? The coupon code must be entered on the Shipping Details page, and the Apply button must be pressed to apply the coupon code. The newsletter coupon code does not apply to items discounted at 50% or more.